Terms of Sale
Terms of Sale
Last updated: 18 August 2026.
Pre-launch status: AuraDesk's French business registration is being finalized. SIREN/SIRET and consumer-mediator details will be inserted before the store is opened to the public.
1. Seller
AuraDesk is operated by Ilyes Yahia Benattia, Entrepreneur individuel (EI), trading as AuraDesk, established at 120 Rue de la Pagère, 69500 Bron, France. Customer service: auradesk13@gmail.com. Professional telephone and official registration identifiers will be added as soon as they are confirmed.
2. Scope
These Terms of Sale apply to consumer purchases made through the AuraDesk online store. They do not remove or restrict any mandatory rights granted to consumers by applicable law.
3. Products
The essential characteristics of each product are presented on its product page. AuraDesk artificial bonsai are decorative artificial products. Product photographs and colour representations are prepared to be as faithful as reasonably possible, but minor differences can occur because of lighting, photography and display settings.
4. Prices and taxes
The price payable for a product is the price displayed before the customer confirms the order. Any applicable taxes, discounts and shipping charges are shown at checkout. AuraDesk currently offers free standard shipping to the European Union destinations enabled at checkout.
5. Order process
Before placing an order, the customer can review the selected products, variants, quantities, delivery details and total price and correct any input errors. An order becomes binding after the checkout process has been completed and payment has been accepted, subject to any mandatory consumer protections and any order-cancellation rights available under law.
6. Payment
The payment methods actually available are those displayed in the Shopify checkout. Payment information is processed by Shopify and/or the relevant payment provider; AuraDesk does not need to receive the customer's complete payment-card number in order to fulfil the order.
7. Delivery
Standard delivery is currently estimated at 7–14 business days from order confirmation for enabled European Union destinations. This is an estimate, not a guaranteed delivery date. Any more specific information displayed at checkout or confirmed for the order also applies. If a delivery problem occurs, contact auradesk13@gmail.com.
8. 15-day AuraDesk withdrawal period
For eligible consumer purchases, AuraDesk voluntarily extends the statutory withdrawal period and allows the customer 15 calendar days from receipt of the goods to notify AuraDesk of the decision to withdraw. This commercial extension does not reduce any statutory right.
The customer may exercise the right by sending an unambiguous statement to auradesk13@gmail.com or by using the Withdrawal Form available on the store. No reason is required. After notifying AuraDesk, the customer must return the goods within 14 days.
9. Return costs and condition
Unless the goods are defective, non-conforming, or AuraDesk expressly agrees otherwise, the direct cost of returning goods following a change of mind is borne by the customer, provided the customer was informed of that cost responsibility. The customer may be liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10. Refunds
Where a withdrawal is valid, AuraDesk refunds the sums due in accordance with applicable consumer law, using the same payment method unless another method is expressly agreed without additional cost to the customer. AuraDesk may apply any statutory right to withhold the refund until the returned goods, or evidence of their dispatch, has been received.
11. Defective or non-conforming products
Mandatory French and European consumer guarantees remain fully applicable. Nothing in these Terms excludes the legal guarantee of conformity or other mandatory remedies, including rights relating to hidden defects where applicable. Contact customer service with the order number and supporting information so the issue can be handled.
12. Customer service and complaints
Questions and complaints should first be sent to auradesk13@gmail.com. Please include the order number when the request concerns an existing order.
13. Consumer mediation
AuraDesk will designate a consumer mediator referenced for its activity before public launch. The mediator's identity, postal address and website will then appear both here and in the Legal Notice.
14. Personal data and cookies
Personal data is processed as described in the Privacy Policy. Non-essential cookies and similar tracking technologies are used only in accordance with the applicable consent rules described in the Cookie Policy.
15. Intellectual property
The AuraDesk brand identity, original text, original layouts and original creative content are protected subject to applicable third-party rights. Purchase of a product does not transfer intellectual-property rights in the store or brand materials.
16. Applicable law
These Terms are governed by French law without depriving consumers residing in another country of any mandatory protections that apply to them.
